Contact

Contact us!

Our Store

No. 9/7, 16th Lane, Marine Drive, Colombo-03

Call Us

+94770088238

Email Us

shop@donze.lk

Contact Form

FAQ

We specialize in a wide range of premium perfumes and elegant watches. Whether you’re looking for a signature scent or a timeless accessory, Donz Emporium offers carefully curated products to suit your style.

Yes, all our products are 100% authentic and sourced directly from trusted manufacturers and authorized distributors. We ensure the highest quality for every item sold at Donz Emporium.

Placing an order is simple! Just browse our collection, select the items you wish to purchase, and click “Add to Cart.” Once you’re ready, proceed to checkout, where you can provide your shipping details and complete your payment.

We accept a variety of secure payment methods, including:

  1. Cash on Delivery

2. Credit/Debit Cards (Visa, MasterCard)

3. KOKO

All payments are processed securely, and we do not store your payment information.

Currently, we only offer shipping within Sri Lanka, but we are working on expanding our services. Please stay tuned for updates on international delivery options.

Orders within Sri Lanka typically take 2–4 business days to arrive, depending on your location.

We accept returns and exchanges within 14 days of receiving your order, provided the items are unused, unopened, and in their original packaging. For more information, visit our Returns and Refunds page.

If you receive a damaged or incorrect product, please contact us immediately at shop@donze.lk or call +94773878471. We will assist you in arranging a return or exchange and ensure the issue is resolved promptly.

To ensure the longevity of your watch, follow these tips:

  • Avoid exposing it to extreme temperatures.
  • Keep it away from water unless it’s water-resistant.
  • Clean your watch with a soft, dry cloth regularly.
  • For more specific care instructions, please refer to the watch manual included in the packaging.

If you have any questions or need assistance, feel free to reach out to us at shop@donze.lk or call our customer support team at +94773878471.